Thank You For Voting Us One Of The Web's Best Online Toy Stores!
EVERYTHING YOU SHOULD KNOW BEFORE PLACING AN ORDER Links to shipping policies, delivery charges, returns procedures and more below! Most Domestic Orders Are Scheduled To Leave Our Warehouse Within 3 Business Days Check Map Below To See Time In Transit To Your Destination 
The map reflects the time it takes for a regular order to be delivered after it leaves our warehouse. Business days does not include Saturdays, Sundays and holidays. If you need it faster - click here Thank you for joining the thousands of parents, teachers and daycare providers who have been purchasing their children's products from Live And Learn since 1988, and welcome to the our No Toys Made In China - Ordering Information web page. At Live And Learn we want every customer to be an informed consumer. We want you to know all the fine print before you place an order. We are not like other stores which bury their policies, and make them hard to find. For instance, on this page you will learn we have a fairly standard return policy, but there are certain items which are sold without return privileges. We also explain our shipping options, when orders carry handling fees, and we explain some of the quirks of our shopping cart system. Please be an informed consumer, especially if this is your first time shopping with us. We do not want any misunderstandings of what we will, or will not do in a given situation. We can't force you to read the information, but if you don't...you are only hurting yourself! Scroll down to read all the details of our policies, or click on the
links to jump to the section which interests you.
How To Place An Order We offer a few ways to place an order. You can use our shopping cart, order by email, phone in an order and accredited institutions may submit purchase orders. This section explains each ordering option. Back To Top Shopping Cart - We use a straight forward shopping cart system. You can add, alter, or remove items from your cart as you shop. You are not required to submit any personal information until you are finished shopping. When you are asked to submit sensitive personal data such as your credit information, the shopping cart system will activate our Secure Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet. SSL is the same security technology used by banks and credit card companies themselves, and it is impossible for anyone to read your information in transit. Back To Top Email Ordering - You do not need to use our shopping cart to place an order. This is particularly useful if you are a repeat customer for whom we have credit information on file and you are only purchasing one or two items. Simply send an email message to notoysmadeinchina@liveandlearn.com, tell us who you are (full name and city/state, what you want (item name(s) and number(s), and to use your information already on file. We will gladly process your order. Back To Top Phone Ordering - During most of the year you can place an order by phone Monday through Friday from 10:00 AM until 2:00 PM eastern time by calling 443-394-8501. But during peak periods (the holiday shopping season of November - December) and during low staffing times (summer vacation time) we suspend ordering by phone. We do not have a toll free number. We prefer you use our online shopping cart to place an order. Back To Top Purchase Orders - Accredited institutions can submit purchase orders. Please call 443-394-8501 from 10:00 AM until 2:00 PM eastern time or email notoysmadeinchina@liveandlearn.com your request to submit a purchase order. If you qualify, and the items are available in the needed quantity, you will be provided details for submission of the purchase order. Back To Top Payment Options - We accept a wide variety of payments for orders such as credit cards, money orders and bank checks. Payment options are listed in this section. Back To Top Credit Card/Debit Card - We accept MasterCard, Visa, Discover and American Express. You can submit your credit card/debit card information via our shopping cart, in an email message or by calling us. When submitting credit card information in our shopping cart or in an email message we must have the exact name as shown on the credit card, and the actual address where the credit card bill is received if different than the shipping address for the order. Although many people are afraid to send credit information over the web, submitting credit information via a SSL order form as used in our shopping cart is actually the safest method for submitting credit information. Payment by credit card/debit card results in the fastest processing of an order. Charges to a credit card/debit card are not applied until an order actually ships. Back To Top Bank Checks and Money Orders - First, never mail in payment until we confirm that your order has been reviewed and all the items are in stock. Bank checks and money orders are treated like cash when received. An order which was being held for payment will receive immediate processing once the bank check or money order is received. Back To Top Business Checks - Submission of a business check is only accepted from accredited institutions which received merchandise after submitting a pre-approved purchase order. Back To Top Personal Checks - We are sorry, but we do not accept personal checks as payment. Back To Top Pay Pal - We are sorry, but we do not accept Pay Pal as payment. Back To Top Changing Or Canceling An Order - You can change or cancel an order provided it has not been packaged for shipment. To make adjustments simply call our customer service department at 443-394-8501 Monday through Friday from 10:00 AM until 2:00 PM eastern time or send an email message to notoysmadeinchina@liveandlearn.com 24 hours a day. Since email is a cost-free option for you (and us) we do not have a toll free phone number. Back To Top Your Tracking Number - All domestic orders are assigned an UPS tracking number at time of shipment. If we have your email address, you will be sent the tracking number the day your package leaves our warehouse. The tracking message comes from our QuantumViewNotify@ups.com system. The tracking message has the details of your package, and a link for up-to-date tracking information. But please be advised, it generally takes about 6 hours after you receive the message to see recorded movement to your package. Also note, if you have spam blocking software installed on your computer the message may be blocked by your service provider, or go straight to your trash email folder or directly into your bulk mail folder. Back To Top Returns,
Damaged Items, Packing Errors And Software Disclaimer
1 - RA Number - All returns must have an RA Number (Return Authorization Number). To receive a RA Number you must send an email message to notoysmadeinchina@liveandlearn.com and tell us you have a return. Include the full customer name as shown on the invoice, the invoice date, invoice number, and tell us what you want to return. We will reply via email with all the information necessary concerning the return. Unauthorized returns will not be credited and will only be shipped back to you at our discretion and your expense. Back To Top 2 - Standard Return - A standard return is an item you received, but decide not to keep. There is nothing wrong with the product, you just want to return it. Well, unless a product's description on its web page states otherwise, an unopened item may be returned within 30 days after shipment for a full no hassle refund minus shipping charges. The item cannot have been used, and must be in perfect condition (including the packaging). Products which are not packaged such as plush, must be in their original condition which includes having all tags still attached. If the item was shipped to you free of charge, we will deduct the cost of the original shipping fee when it is returned. If the item shows signs of wear, or the packaging is not in pristine condition, there may be a repackaging charge, or the return may not be accepted. Therefore, do not return anything if it is not in perfect condition. All returns must have an RA number or it will not be accepted. See item #1 above for RA number information. Back To Top 3 - Damaged Items And Shipping Errors - All of the products we sell are brand new, factory fresh items from reputable manufacturers. And when we ship an item to you, it goes through many checks to ensure you get exactly what you ordered. Even so, once in a while an item may get damaged in shipment or there may have been a manufacturing problem during a production run or the wrong item is shipped from our warehouse. Therefore, you must check your order immediately upon receipt. All damages and errors in shipment must be reported to Live And Learn within 7 days without exception. Each case of damage is handled differently. You may be asked to return the product to us, to the manufacturer, or to no one at all. Products which are received damaged may be replaced, repaired, or returned for a refund at the discretion of Live And Learn and its suppliers. Please be advised, some companies offer no warranties for their toys and some companies offer very good warranties. But please understand, we personally do not offer any warranty of any kind. Toys break, that is a fact of life, and we do not replace a toy if it breaks. Thus, by placing an order you are acknowledging that Live And Learn does not warrant the life span or quality of the products it sells, and you are agreeing that Live And Learn's sole responsibility is to ship you a brand new, unused product in the condition received from the manufacturer and nothing more. Back To Top 4 - Non-Returnable Items - Certain items cannot be returned under any conditions. If a non-returnable item is received damaged, and you contact us within the prescribed 7 days as discussed above, we pledge to remedy the situation via repair or replacement as described above. Items which cannot be returned under any condition include all (opened or unopened) video cassettes, audio cassettes, DVDs, CDs and computer software; books; pianos; wooden kitchen units; final sale items; special order items from companies such as Corolle and Lauri; guitars and any item designated on its web page as a nonreturnable product.Back To Top 5 - Software Disclaimer - Live And Learn does not warrant nor guarantee that the software posted on our site for downloading, or the commercial software we sell will work with every computer. Although most software programs will work as expected on most people's computer, there are instances where computer software will not install properly, not operate as expected, or even crash a person's computer. Long time owners of Windows based machines are very familiar with blue screens of death, and although Mac systems are more stable, they too experience problems with certain programs. Therefore, when you download software from our site or purchase commercial software from Live And Learn it is understood that it is at your own risk. We do not guarantee the software will work on your machine, and if it doesn't, you cannot hold Live And Learn liable for any problems you experience or expect to get a refund if you paid for the software. In addition, we are sorry, but we are not software technicians, and therefore we cannot help you with computer software related problems. Most of the commercial software we sell include a help file, and/or tech help numbers either on the package or in text files on the software disk. If you experience a problem with software, please contact the software company per the information found in the software package. Back To Top Shipping
Time-Frames, Options And Fees
Shipping times vary based on where you live. We ship from Maryland, and the closer to us you are, the faster you will receive your package. For instance, orders to PA or NJ usually take one or two business days after leaving our warehouse. But orders to CA or WA can take a week or more after leaving the warehouse. Although it does not happen often, packages do get misrouted for various reasons and delivery is delayed. No organization is perfect...not Live And Learn, not UPS and not the Postal Service. Thus, by placing an order you are agreeing not to hold us liable if a package does not arrive by the date you expect, whether it is Live And Learn's fault, the carrier's fault, or for some other reason regardless of the method the package is shipped or the amount paid for the service. Our only commitment is to ship the package timely by the agreed upon service. Our shipping/handling fee for orders are based on the total amount of the order. In the event an order's actual shipping costs far exceeds the posted schedule or the complexity of the order requires extra handling, we will contact you prior to shipment to authorize an additional shipping/handling fee. Free shipping offer does not apply to non-profit and commercial organizations, institutions, schools or purchase orders (you will be notified of fee prior to shipment). Back To Top Our
regular shipping/handling fees for orders to the 48 Continental United
States are as follows:
Faster Shipping Options - Expedited shipping such as Next Day is available! [ Click Here ] for complete information and the option to add an expedited shipping service to your cart! Back To Top Shipping/handling fees for orders Not Going To the 48 Continental United States. We are sorry, but items purchased from this web site can only be shipped to the street addresses in the 48 continental United States. Back To Top Gift
Wrapping
Typographical
And Graphic Errors
In addition, it is also understood by shopping at Live And Learn's, No Toys Made In China web site, certain products such as clothes items, loops for potholders, parachutes, etc. may have dye changes from time to time and the colors you see online may not represent the current dye lot. We do our best to present an accurate rendition of a product's color, but we cannot guarantee an exact match to the color shown on your monitor. Besides periodic changes by a manufacturer, which we are often not aware of, each person's computer setting is different. Just like viewing the same TV show in a department store on a wall of televisions, the color representation from one monitor to another can be drastically different. Thus, the color you see on screen may be different than the color of the product you receive. Finally, notoysmadeinchina.com is a companion
site to our main store liveandlearn.com and its sole purpose is to segregate
all the products we sell that are not made in China on one easy to find
web site. Country origins are determined by the information given to us
by the various manufacturers, or by reading the labeling of an product's
package. Thus, we are not responsible for errors at the manufacturer level,
nor can we attest to the safety of any product sold. Also be aware, manufacturers
sometimes change the country of origin for a production run. In the event
of a product's manufacturing plant changes to China, the product will be
removed from this web site as soon as we know about the change. By making
a purchase at this site you agree that if a product ordered from this site
is sent to you, which is suddenly produced in China, you will be given
the opportunity to return the product to us at our expense, but not hold
us liable for the error in any other fashion. Back
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